Main Menu

Ticketed Dreams Privacy Statement

Last updated: 20 June 2025

At Ticketed Dreams (“we”, “us”, “our”), we respect your privacy and are committed to protecting your personal data. This Privacy Statement explains how we collect, use, disclose, and safeguard your information when you visit https://ticketeddreams.co.uk (the “Site”) or enter our competitions (“Competitions”).

  1. Information We Collect
  1. Personal Data You Provide
    • Contact details: name, email address, postal address, phone number
    • Account credentials: username, password
    • Payment information: card details, billing address (collected securely by our PCI-compliant payment partner)
    • Optional profile data: date of birth, social media handles, marketing preferences
  2. Usage & Technical Data
    • Browsing data: IP address, device type, operating system, browser version, pages visited, entry timestamps
    • Cookies & similar technologies: session cookies, preference cookies, analytics cookies (see “Cookies & Tracking” below)

  1. How We Use Your Data
    • To administer Competitions: process your entries, draw winners, deliver prizes, and manage refunds/undersell credits.
    • To communicate with you: send confirmation emails, winner notifications, customer-service responses, and marketing (with your consent).
    • To improve our service: analyse usage patterns, conduct A/B tests, and personalise content.
    • To comply with legal obligations: prevent fraud, verify age and identity, and maintain audit trails.

  2. Legal Bases for Processing
    • Performance of a contract: entering Competitions and delivering prizes.
    • Legitimate interests: improving our platform, fraud prevention, and direct marketing (you can opt out at any time).
    • Consent: where you subscribe to newsletters or agree to promotional communications.
    • Legal compliance: fulfilling regulatory requirements (e.g., anti-money-laundering checks).

  3. Data Sharing & Disclosure
    • Service providers: payment processors, email-marketing platforms, analytics providers, and IT hosting partners (all GDPR compliant).
    • Regulators & law enforcement: where required by law or to protect our rights.
    • Business transfers: in the event of a merger, acquisition, or asset sale, subject to confidentiality undertakings.

  4. Cookies & Tracking
    We use cookies and similar tools to:
    • Remember your preferences and login state
    • Measure and improve Site performance
    • Serve relevant marketing and social-media integrations
    You can manage your cookie preferences via our cookie banner or your browser settings.

  5. Data Security
    • We use industry-standard measures: SSL/TLS encryption, firewalls, secure data centres, and regular security audits.
    • Access to your personal data is limited to authorised personnel and processors under strict confidentiality obligations.

  6. Data Retention
    • We retain your personal data for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce agreements.
    • Account data and competition records are kept for a minimum of 1 year after your last entry, then anonymised or deleted.

  7. Your Rights
    Under UK GDPR and the Data Protection Act 2018, you have the right to:
    • Request access to the personal data we hold about you (“Right of Access”)
    • Request correction of inaccurate or incomplete data (“Right to Rectification”)
    • Request erasure of your data (“Right to Be Forgotten”), subject to legal obligations
    • Request restriction of processing or object to processing (“Right to Restriction/Object”)
    • Request data portability (“Right to Data Portability”)
    • Withdraw consent at any time (for any processing based on consent)
    To exercise any of these rights, please contact us at privacy@ticketeddreams.co.uk. We will respond within one month of receipt.

  8. Children
    Our services are not directed to individuals under 18. We do not knowingly collect personal data from minors. If you become aware of any such data being collected, please contact us to have it removed.

  9. Changes to This Statement
    We may update this Privacy Statement to reflect changes in our practices or legal requirements. We will notify you of significant changes via email or by posting a prominent notice on our Site.

  10. Contact Us
    If you have questions, concerns, or complaints about this Privacy Statement or our data practices, please contact:
    Ticketed Dreams Pandora Business Park, Middleton. UK
    Email: privacy@ticketeddreams.co.uk

Thank you for trusting Ticketed Dreams. Your privacy and trust are at the heart of everything we do.